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Prove impact + power AI

The AI data engine for enterprise L&D

Arcs brings your learning, HR, and business data together, gives you visibility into your programs across the enterprise, and turns Copilot, ChatGPT, or Claude into your personal L&D analyst.

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← Reports
AI Assistant Rollout
How the AI assistant’s rollout is going: who is trained, who uses it, who has made it a habit, and what it has done for their work.
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SummaryPeopleCore programFoundations ▾StartedAll time ▾
In rollout
1,193
Three waves, Jan to May
Trained
1,001
84% of rollout
Using
824
69% of rollout
Habitual
553
46% of rollout
Improved
466
74% of those with a KPI
3 wk start → trained
4 wk start → first use
7 wk start → habitual
6 wk start → KPI lift
Is it paying off
KPIs against each person’s own baseline
Average handle time
Customer Service · lower is better
−12%
Habitual 9.6 → 7.6 min
Light / non −9%
Claims closed
Claims · higher is better
+13%
Habitual 14.7 → 18.5
Light / non +13%
Quote turnaround
Underwriting · lower is better
−5%
Habitual 3.3 → 2.9 days
Light / non −6%
Proposals sent
Sales · higher is better
−1%
Too small to call
Light / non +4%
Weekly users
HabitualOccasionalLapsedNot yet used

Introducing Arcs for L&D

1

Connect your data

  • Integrate your LMS, HR, & business data.

  • Connected & normalized in one data model.

  • Every number traces back to its record.

2

Prove your impact

  • Demonstrate learning program success & business outcomes.

  • Go from high-level overviews to line-level detail.

  • Double down on what’s working & cut what isn’t.

3

Power your AI

  • Chat with your data in Copilot, ChatGPT, Claude, Gemini, & more.

  • Power agentic workflows with grounded data.

  • AI-ception: Drive enterprise-wide AI adoption programs using AI.

Why Arcs

Your reports (and your AI) are only as good as their data. Yet most L&D teams have siloed, fragmented data, if they have business data at all. Arcs brings all of it together, continuously updated, for people, agents, & BI. The result? Quality data in, quality insights out.

Why we started Arcs

How we’re finally solving L&D’s perennial catch-22

Between us, we’ve spent nearly 40 years in learning technology, at Rustici Software, Watershed, Open LMS, and UL Solutions.

At every one, we kept running into the same catch-22.

Leadership asks L&D to prove what training does for the business. But the LMS only reports completions, the answers sit in other systems, and the analysis needs tools, time, and expertise many L&D teams can’t get.

This creates a catch-22: No proof of impact means no budget from leadership. But no budget means no way to get the proof.

AI offers a once-in-a-generation chance to break the catch-22.

The new models are insanely powerful. AI can now do the analysis that used to need an analyst, as long as it has the right data.

And AI rollouts give L&D the perfect chance to prove its impact, at scale, with leadership watching.

All that’s missing is something to bring your key business data together in one place with your learning data.

We built Arcs to do just that, so L&D can finally prove its impact and take its seat at the table.

David Ells and Bill Conran, cofounders

David
David Ells
Bill
Bill Conran
  • –

    Helped create SCORM Cloud and the first xAPI-compliant Learning Record Store

  • –

    At Watershed, helped large enterprises connect learning to performance and business outcomes

  • –

    Led a global learning software business with $30M+ ARR, serving millions of learners

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How Arcs works

One platform for data-driven L&D

The foundation
LMS
Non-LMS learning
HR
Skills
Content data
Operations
Arcs AI data engine
Data model
People · Activities · Interactions · Skills · Ops events
Analytics
Trends · Completions · Proficiency · Engagement
Programs & studies
Onboarding · Compliance · Sales enablement · Product training
PeopleAdmins · Operators · Analysts
AgentsOver MCP
BI toolsYour data platform
The result

L&D that proves its impact

1Interact with your data

  • See learning across the organization: By department, manager, job title, or tenure, matched to your HR data.

  • Drill down to the record: Click any number to see the records behind it.

  • Work in your BI tools: The same data, in the tools your analysts already use.

ManagerCompl.PassOverdue
Priya Raman80.2%43.6%118
Daniel Okafor79.4%41.9%131
Marta Lindqvist78.8%42.7%124
Tom Eriksen78.1%40.2%140
Hannah Cole78.9%41.8%126
Samir Haddad77.9%39.5%137
Break down byManager
Department
Manager
Job title

2Operate strategically

  • Ask your AI: Get answers in Copilot, ChatGPT, or Claude, plus flags for what you didn’t think to ask.

  • Let your AI take the next step: Have it draft the follow-up that cheers on progress, nudges who’s behind, & keeps stakeholders in the loop.

  • Track outcomes beyond the LMS: Ramp time, retention, sales, & savings, tracked over time.

ClaudeArcs Learning Analysis / Overdue courses in last 90 days
Break it down by department (not manager)
Used Arcs integration
DepartmentDueOverdue% overdueShare 31–90 days lateEngineering3506719.1%43%Sales3526017.0%43%Manufacturing3335616.8%50%Human Resources3985012.6%56%
HR has a different problem. It has the lowest overdue rate but the oldest backlog: 28 of its 50 overdue learners are more than 30 days late.
What I can do nextCreate a spreadsheetPull HR’s 28 late learners

3Demonstrate impact

  • Prove a program’s value: Faster onboarding, higher retention, realized savings, or improved KPIs.

  • Follow each person from training to results: Like a new hire’s path to their first sale.

  • Copy what top performers do: See what your best people did in training that the rest didn’t.

Value of a ramped day
$450per day
Cost to replace a rep
$18,500each
Net savings
+$1.6M
Modeled across 634 people in the program
Faster proficiency+$1.2M
Fewer replacements+$468.4K
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Ready-made reports

Plus all the reports L&D runs on, ready to go

ReportsNew report
Sales Rep Onboarding
Days to proficiency, milestones, retention
AI Assistant Rollout
Trained to habitual, KPI lift
Completion status
Completions, overdue, by department
Engagement
Tiers, reach, learning mix
AI rollout
AI Assistant Rollout
Open report
Days to proficiency
68.9 days
Against a 75-day baseline
Completion rate
73.2%
157 did not finish
60-day retention
82.2%
Of 606 who have had 60 days
Milestones
Product & Catalog Fundamentals
98.9%
CRM & Quoting Certification
93.2%
Discovery Call Simulation
84.6%
In rollout1,193
On the core program
Trained1,001
84% of rollout
Using824
69% of rollout
Habitual553
46% of rollout
Improved466
74% of 630 with a KPI
−12%Average handle time for habitual users, against their own baseline
111overdue · 15.5% of those due
1–30 days52
31–9020
90+39
By department
Product1828.1%
Human Resources1418.9%
Customer Support1119.3%
500 learners, by how regularly each learned
Habitual4
Regular212
Occasional283
Inactive1
Reach
99.8%
Active in the window
Habitual or regular
43.2%
Of the 500
Inactive
1
None in 180+ days

Reports your
LMS can’t generate

Reporting on your programs, across your systems, far beyond completions.

Reports your
bosses can’t ignore

The business results leadership cares about, from data your organization already has.

Reports your
team can act on

Arcs’ data plus your expertise means you can back what’s working & cut what isn’t.

White-glove setup

We get your data house in order

You focus on L&D, and we’ll roll up our sleeves and get your learning and business data connected for you. We’ll map your data to how your organization measures learning, and stay committed to your team's success at every step.

1

Connect your systems

Sources4 filesHealthy
CSVtranscripts.csv8,687
CSVcourse_activity.csv6,568
CSVassessments.csv6,000
CSVpeople_hr.csv2,000ValidatingValidated
Drop a CSV: nothing is ingested until it validates
23,255 records, normalized into one model
CSVpeople_hr.csv
2

Map your data

ColumnSampleArcs fieldConf.
user_idNSTR-118204Learner ID99%
Full NameRobert HalloranDisplay name96%
email_addressr.halloran@nstr…Email98%
dob02/11/1988Hire date84%
deptCustomer SuccessDepartment95%
statusActiveStatus97%
mgr_idNSTR-100377Manager ID93%
officeChicago, ILLocation91%
!Check this mapping

Looks like a date of birth, not a hire date. Confirm the mapping or skip this column.

Skip columnKeep mapping
3

Drive program success

ReportsNew report
All Learning, Past 180 Days
Who is finishing their learning, on time, and how well
Sales Rep Onboarding
Program performance for Keystone Industrial Supply: funnel, stages and cohorts
Overdue Enrollments
Every enrollment past its due date, by age, department and course
Compliance Completion
Completion of required compliance courses against their due dates
Course Performance
Enrollments, completion, pass rate and mean score for every course
New program report
Onboarding
Days to proficiencyMilestonesRetention
Coming next
Compliance
Sales enablement
Product training
Customer education
Technical upskilling
Certifications

Questions L&D teams will probably ask us

Nope. Your LMS reports on its own data: who finished what. Generally speaking, it doesn’t see your HR, sales, or operations data, so it can’t show the impact of your learning initiatives. Arcs works across all of them.

While AI tools can quickly create one-off solutions, they don't address the long-term cost of maintenance, underlying design challenges, value of industry partnerships, or committed ownership required for production quality outcomes. We built Arcs to solve all of that for you, so you have one unified data store you can trust, letting you focus on L&D outcomes instead.

An export is one file from one system, requiring manual import to an analysis tool, and out of date the next day. Arcs keeps every source joined and current, in a platform built for the learning domain, so your reports and insights stay fresh and actionable.

We connect to each system and bring its data into one normalized model of your people, activities, skills, and programs, integrated at the learner and activity level, driving optimized measurement across complete learner journeys.

Our platform includes a native, scalable LRS fully compliant with xAPI 2.0 (IEEE 9274.1.1-2023) and xAPI 1.0 (up to 1.0.3). However, we go well beyond core LRS functionality by integrating it with other non-xAPI data sources, with a focus on L&D reporting and AI access.

Absolutely. Arcs connects through files, APIs, databases, xAPI streams, SFTP, and cloud storage, and matches each learner to the right employee in your HR system, so learning and business data line up person by person. Arcs’ founders have built learning data infrastructure for nearly two decades, including the first xAPI-compliant Learning Record Store. We are deeply familiar with learning data mobility.

Yes. Analysts can work with Arcs data in their own BI tools, through native SQL-based access to normalized data and pre-aggregated views.

Any AI tool that supports MCP, through Arcs’ MCP server. This ranges from common frontier agents like Claude, ChatGPT, and Copilot, through to custom agentic AI systems in the enterprise.

Arcs runs on AWS, in the US and the EU. Your data is encrypted in transit and at rest, and it’s never used to train shared or third-party AI models.

With a standard number of data sources, we can establish visibility and access into your data within just a few weeks. Driving learning program success is a continuous process that we commit to, with you, for the long term.

We believe the world is moving from 'Software as a Service' to 'Solutions as a Service', and that customers deserve a commitment to success from their vendors, not a passive license fee. Our pricing relates to the scope of your success, not your number of learners.

See Arcs in action

Prove L&D’s impact

With Arcs and AI, we can finally break L&D’s catch-22 and demonstrate what L&D does for the enterprise.

Enterprise-wide visibility

Get a complete picture of your learning programs and their progress, and drill down to the individual learner.

Make AI a strategic partner

Get strategic insights from your AI tools based on your business data, your learning programs, and your organization’s goals.

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